How will the admin know if the tutor/host didn’t start the session yet?
The zoom api in the platform tracks if the tutor/host did not start the class at the scheduled time and triggers email notification to both tutor […]
What if the tutor disconnects in between of the zoom session?
Not to worry, in that case, all the participants will be moved to the virtual waiting room until the tutor resumes the same session.
Can a tutor start the session prior to the scheduled time?
No. The platform doesn’t allow and warns the tutor if the session is started at the non scheduled time. However the tutor can start 10 minutes […]
What if a tutor already have a pro account while signing up with the platform?
If the tutor has an existing pro account while signing up, the zoom invitation link is not sent to the tutors email. So the tutor must […]
When does a tutor receives the zoom activation email?
A tutor receives the zoom activation email only when the admin approves his account.
What if a tutor already has a free zoom account?
For a instance, if a tutor already have a zoom account (xyz@gmail.com) and tutor signed up the platform with abc@gmail.com. Here when a tutor receives zoom […]
Why do you need a zoom PRO account for setting up? Why not a free zoom basic account?
For setting up - 1 Zoom PRO license is required. Zoom PRO plan only offers API access to integrate zoom seamlessly into Pinlearn. Let's call this [...]
Do tutors need a Zoom PRO account as well?
Apart from the Organization's parent account license - All your tutors who sign up on your platform - Don't need a PRO license. When tutors sign [...]
Who should buy PRO licenses for the tutors? Organization or Tutor themselves?
You, as a business owner, should decide. You can pre-purchase xx number of PRO licenses, and when Tutor signs up - you can pick selected tutors [...]
Who will pay for the Tutor’s PRO account if added under the Organization’s Parent account?
Parent Organization takes full responsibility for the billing. When the Tutor's account is attached to the Organization's account, the Organization or account owner is responsible for [...]
Tutor Signup flow and What you need to understand ?
There are three scenarios - A tutor registers on the platform. The Tutor can come up with three different scenarios - I already have a free [...]
Tutor’s Calendar & Zoom Account-Synced.
After the Tutor verifies her zoom account, she can log in to her dashboard and set up her schedule on the calendar. The Tutor's calendar is [...]
Appointment status – How is it tracked?
Once the booking is confirmed, The system will trigger & send a zoom appointment link to the student and the Tutor 8 hours before the session [...]
Will all live class sessions automatically be recorded?
The live classes will be delivered via zoom - there are two ways to record a session. First, zoom can record to a local computer. If [...]
Any other limitations in the Zoom PRO license?
Zoom PRO license ( which is $15 per month ) comes with unlimited 1on1 classes and group classes up to 30 hours per session. It also [...]
Difference between Zoom meetings vs. Zoom Webinars?
By default, the Pinlearn system is for Zoom meetings. However, if your business model requires Zoom webinars - then it can be customized. Make sure your [...]
Will every live session be recorded & displayed on the tutor/student dashboard?
If the tutor has a zoom-pro license , it will be auto recorded and displayed in the lesson detail page or else, the tutor can manually [...]
Zoom Live Streaming – FAQ
Who should buy PRO licenses for the tutors? Organization or Tutor themselves? You, as a business owner, should decide. You can pre-purchase xx number of PRO [...]
Zoom Troubleshooting
A tutor is not able to log in. The Tutor has to verify the account created, and Tutor has to accept the zoom invitation from the [...]