What do you need help with? Course Management How tutors can create a course? - Step by step guideHow tutors can create coupons for courses?How a Student Purchases the Course and Gets AccessCourse Management FAQif I upload a course video in a format (other than mp4)-can the system automatically convert to a playable format?7 Articles in this category General Settings How to set up website name, logo, site banner and favicon?How to set up commission percentage from the admin backend?How to Setup SMTP, SendGrid and Zoom keys?Will the change in users time zone affect the schedule?Email Notifications6 Articles in this category Tutor payouts How are the payout requests managed in the platform?Tutor Payouts - FAQIf the admin issues a refund to a student, will it get adjusted in the tutor earnings?What happens if the commission rate entered wrong?What happens if the admin on boards a tutor with the different commission rate?5 Articles in this category Zoom Live Streaming Zoom TroubleshootingZoom Live Streaming - FAQWill every live session be recorded & displayed on the tutor/student dashboard?Difference between Zoom meetings vs. Zoom Webinars?Any other limitations in the Zoom PRO license?19 Articles in this category Cancellations, Refunds How cancellation & refund of 1-on-1 classes & group classes work?Cancellation and Refund - FAQHow 1 on 1 class rescheduling WorksIf a 1-1 session is cancelled, can a tutor or student initiate the refund?When can a tutor or student cancel the class?7 Articles in this category Lessonspace How Lessonspace platform works?Does Lessonspace has a time limit no of users for each plan?Does Lessonspace has user limit ?Will the Lessonspace link be automatically generated?How Lessonspace whiteboard is better than zooms?7 Articles in this category 1-on-1 Classes How tutors can set different prices for different subjects?How tutors and students manage their 1-1 bookings?Step by step guide on Booking 1 on 1 class?How to create coupons for 1 on 1 Classes?1 on 1 Classes FAQ11 Articles in this category Coupons/Discounts How does the admin creates coupon codes from the backend?How can the tutors create coupon codes for a group class?How can the tutors create coupon codes for 1-1 classes?How can the tutors create coupon codes for courses?Coupons / Discount - FAQ6 Articles in this category Group Webinar Classes How to create a new group class from the tutor dashboard?How to create group classes from the admin backend?How can a student book group classes and gift group classes?Group Webinar Classes - FAQWhile creating a group class can we add multiple subjects, categories, grades to a group class?5 Articles in this category Multi-Language How to set multi-language from the admin backend?Multi-Language - FAQIs there any option to add /create languages directly through file upload rather than manual translation?3 Articles in this category Tutor profile management Tutor profile settings - How it works?How Tutors signup and On-boarding process worksTutor Profile Management - FAQWhich video be shown on the tutor profile header ?What if the tutor turns off the notification toggle on/off from his profile settings?7 Articles in this category Admin Backend How to create tutors from an admin backend?How to create group classes from the admin backend?How to create on demand courses from the admin backend?How to check appointments and statuses of live classes?How to add subjects, grades, categories and topics?18 Articles in this category Footer & Static pages How to manage admin config settings?How to create static pages?Footer & Static Pages - FAQ3 Articles in this category Internal Messaging How does the system handles internal messaging?1 Articles in this category Payment gateway How to generate Stripe API keys ?Payment Gateways - FAQWhat is the importance of the PayPal for students ?How to configure StripeConnect in sandbox mode?4 Articles in this category Student Dashboard Student Dashboard - WalkthroughStudent Dashboard - FAQWhat if the tutor changes the 1-1 class category topic?How many free trail classes can a student attend?Can a student book a class before 15 minutes?10 Articles in this category Reviews/Ratings How can a student rate and review after a class is over?Reviews and Ratings - FAQCan a tutor review a student?Can a student edit his review/rating?4 Articles in this categoryNo solution found? Contact Us Reach out in real time. If you have any questions, just ask our experts for an instant response. Contact Us
