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Knowledge Base

  1. Home
  2. How the site owner can choose between zoom and lesson space?

  • 1-on-1 Classes
    • Student Assessment
    • How does the tutor create recurring event on his calendar for 1-1 class?
    • When can the tutor request a payout from the site owner after class completion?
    • Can a tutor or student reschedule the class?
    • What is the time limit to reschedule a class by a tutor?
  • Addons
    • Add to Cart
    • Partial Refund for Group Classes
    • Multi Media Attachments in Chat
    • Platform Notifications
    • Subscription for 1-on-1 Live Classes
  • Admin Backend
    • Can the admin delete the group class from the backend?
    • Will the calendar show correct date if the admin books a class behalf of a tutor?
    • What happens if a admin creates a group class on behalf of the tutor?
    • How to setup multi-language system?
    • Admin Backend - FAQ
  • Cancellations, Refunds
    • What is the time limit to claim for a refund?
    • If a student is not satisfied with the course, can a tutor initiate the refund under the same basis?
    • When can a tutor or student cancel the class?
    • If a 1-1 session is cancelled, can a tutor or student initiate the refund?
    • How 1 on 1 class rescheduling Works
  • Coupons/Discounts
    • Can the tutor create multiple coupons for a single group class? Gift a course / Gift a webinar
    • Coupons / Discount - FAQ
    • How can the tutors create coupon codes for courses?
    • How can the tutors create coupon codes for 1-1 classes?
    • How can the tutors create coupon codes for a group class?
  • Course Management
    • Can tutors upload multiple media files under the same lecture?
    • A tutor created a course but doesn't appear in his course management dashboard, why?
    • if I upload a course video in a format (other than mp4)-can the system automatically convert to a playable format?
    • Course Management FAQ
    • How a Student Purchases the Course and Gets Access
  • Customization
    • How can I add a new payment gateway that's relevant to my country?
    • Can I integrate an external whiteboard tool?
    • Can I replace Zoom API with MS teams, Bigbluebutton or Jitsi?
    • How much do you charge for custom development?
    • Can I hire your tech team to customize more features?
  • Footer & Static pages
    • Footer & Static Pages - FAQ
    • How to create static pages?
    • How to manage admin config settings?
  • General Settings
    • How the site owner can choose between zoom and lesson space?
    • Email Notifications
    • Will the change in users time zone affect the schedule?
    • How to Setup SMTP, SendGrid and Zoom keys?
    • How to set up commission percentage from the admin backend?
  • Group Webinar Classes
    • While creating a group class can we add multiple subjects, categories, grades to a group class?
    • Group Webinar Classes - FAQ
    • How can a student book group classes and gift group classes?
    • How to create group classes from the admin backend?
    • How to create a new group class from the tutor dashboard?
  • Internal Messaging
    • How does the system handles internal messaging?
  • Lessonspace
    • How Pinlearn offers discounts for their valuable customers ?
    • Which white board will Pinlearn recommend between Zoom and Lessonspace?
    • How Lessonspace whiteboard is better than zooms?
    • Will the Lessonspace link be automatically generated?
    • Does Lessonspace has user limit ?
  • Multi-Language
    • Is there any option to add /create languages directly through file upload rather than manual translation?
    • Multi-Language - FAQ
    • How to set multi-language from the admin backend?
  • Payment gateway
    • How to configure StripeConnect in sandbox mode?
    • What is the importance of the PayPal for students ?
    • Payment Gateways - FAQ
    • How to generate Stripe API keys ?
  • Reviews/Ratings
    • Can a student edit his review/rating?
    • Can a tutor review a student?
    • Reviews and Ratings - FAQ
    • How can a student rate and review after a class is over?
  • Student Dashboard
    • What if a student skips to end of the course session/module?
    • If a student gift a course to a non-member of the platform - where can he access it?
    • If a student gifts a course/group class to another student who is already a member of the platform, where can the recipient access his gifted course/group class?
    • Can a student gift a course/webinar to himself?
    • What is the minimum buffer time required to book a group class prior to the schedule by a student?
  • Tutor payouts
    • What happens if the admin on boards a tutor with the different commission rate?
    • What happens if the commission rate entered wrong?
    • If the admin issues a refund to a student, will it get adjusted in the tutor earnings?
    • Tutor Payouts - FAQ
    • How are the payout requests managed in the platform?
  • Tutor profile management
    • How does the tutor manage his calendar for Live class on the platform?
    • Where can the tutor edit or change his password?
    • What if the tutor turns off the notification toggle on/off from his profile settings?
    • Which video be shown on the tutor profile header ?
    • Tutor Profile Management - FAQ
  • Zoom Live Streaming
    • How will the admin know if the tutor/host didn't start the session yet?
    • What if the tutor disconnects in between of the zoom session?
    • Can a tutor start the session prior to the scheduled time?
    • What if a tutor already have a pro account while signing up with the platform?
    • When does a tutor receives the zoom activation email?

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